Shipping policy
Thank you for shopping with Optic Matters! We carefully package every order to make sure your products arrive safely and in excellent condition.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or holidays will begin processing on the next business day.
Prescription eyewear may require additional processing time depending on the lenses, prescription, and customization selected. If your order requires additional time, we will keep you informed.
Shipping
We currently ship orders within the United States.
Available shipping options and estimated delivery times will be displayed at checkout. Delivery times are estimates and are not guaranteed, as carrier delays may occasionally occur. Usual delivery time is 7-10 business days.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Delays
Optic Matters is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect or incomplete addresses, or other circumstances outside of our control.
If your package appears to be delayed, please use the tracking information provided or contact the shipping carrier directly.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you realize that you entered the wrong address, please contact us as soon as possible. We will do our best to assist you before the order ships.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and product.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your delivery location. You may also contact the shipping carrier to open a claim.
International Shipping
At this time, Optic Matters does not offer international shipping.
Questions About Your Order
If you have questions about your order or shipping, please contact Optic Matters at support@opticmatters.com and include your order number so we can assist you as quickly as possible.